What’s included

Your purchase includes a bespoke Firefly Studios photoshoot experience, featuring a professionally guided studio session and a private cinematic viewing appointment.

Your experience also includes one complimentary high-resolution digital image.

A curated selection of additional images and artwork will be presented at your viewing appointment. There is no obligation to purchase.

Voucher Validity

All vouchers are valid for 4 months from the date of purchase, including those purchased as gifts.

Sessions must be both booked and attended within this period.

As each experience is prepared in advance, expired vouchers cannot be extended, refunded, or redeemed.xt goes here

Booking Your Session

Following your purchase, you will be invited to complete a short booking form and arrange your session with our studio team.

All sessions are subject to availability. We will personally guide you in selecting a suitable date to ensure the best possible experience.

Booking Deposit

To reserve your session, a refundable booking deposit is required:

• £39.99 for weekday sessions

• £49.99 for weekend sessions

This deposit will be either:

• Fully refunded following your viewing appointment, or

• Redeemable against any additional image purchases

The deposit secures your dedicated studio time and preparation.

Cancellations & Rescheduling

We understand that plans may change; we kindly request a minimum of 48 hours’ notice to reschedule your session.

With sufficient notice, we will be pleased to rearrange your session, subject to availability.

Appointments missed or rescheduled with less than 48 hours’ notice will result in the forfeiture of the booking deposit.

Repeated cancellations or non-attendance may result in the voucher being voided at our discretion.

Attendance for Family, Newborn & Maternity Sessions

For family, newborn, and maternity sessions, both parents or legal guardians (where applicable) are required to attend and participate in the photo shoot.. This ensures a calm, supported environment and the highest standard of care for all participants, particularly young children and newborns.

If one parent or guardian is unable to attend, please inform us in advance so we can advise accordingly. We reserve the right to reschedule the session where appropriate supervision or consent cannot be ensured.

Pre-Production Design and Approval

All images will be professionally edited prior to your viewing. Some products, such as Photobooks, may require further Pre-Production Design, and your final approval, prior to production.

Production and Delivery Times (Following Final Approval):

Digital Images: Often same-day, up to 7 days for additional edits (where requested)

Prints: Approximately 8-12 working days.

Refunds

Experience Vouchers: Non-Refundable

Booking Deposits: Fully refundable after your viewing, or redeemable towards additional image purchases

Digital Images: Non-Refundable after delivery of storage media, or download of files.

Prints:

If your printed product is not delivered within 30 days, we will offer you a 10% refund.

If your product not delivered within 60 days, we will offer you a cancellation and full refund.

Gift Purchases

Vouchers may be purchased as gifts and are fully transferable.

Where requested, we will take every care to communicate discreetly and preserve any intended surprises.

Studio Discretion

Firefly Studios is dedicated to providing a welcoming, professional, and respectful environment.

We reserve the right to refuse or discontinue service where behaviour is considered inappropriate, including but not limited to disruptive or disrespectful conduct towards our team.

In such cases, sessions may be concluded and any deposits or vouchers forfeited.

We also reserve the right to:

• Adjust session timings where necessary

• Decline service in exceptional circumstances

• Update these terms where required

Any updates will not affect confirmed bookings.

General

By purchasing and redeeming a voucher, you acknowledge and accept these terms in full.

If you have any questions, our studio team will be delighted to assist.

Please note:

• The studio is accessible via stairs only. If you have any accessibility requirements, we kindly ask that you contact us prior to purchase.

• Production times may vary depending on demand.

If you have any questions regarding your experience, our team will be happy to assist.

The studio has staircase access only - please contact us with any access requirements before purchasing your voucher

*Production times may vary